The second-hand marketplace Shoppers Voice Anger Regarding Size Modifications

Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.

This online marketplace has revised its sizing categories for women's and children's garments failing to inform every member regarding the update.

Online Platforms Backlash

Countless users and merchants are posting online claiming that product pages now present an altered size classification compared to what was initially listed due to the recalibration.

Vinted explained the revised method more closely matches other platforms.

It has advised users to examine their items and manually change the size when needed, causing user dissatisfaction.

Measurement Approach Updates

Before the change, the sizes had both numerical and alphabetical indicators, such as S/8 or M/10.

The updated approach includes a letter and a range like S/UK 8-10.

With some products, the size labels have been reassigned - such as a large size was formerly size 12 but is now a UK 16-18.

Shopper Experiences

One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

Another user, based in Glasgow, stated items she posted on Vinted with size 14 labels were displaying on the service as measurements 20-22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.

Manual Updates

A different user, based in Derby, said she had been left angered due to the update requiring manual adjustment the measurements for "each individual item".

"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential following partial earnings loss," she explained.

Platform Context

The service features exceeding 100 million users, including 18 million in the UK.

It has become a favored option to second-hand platforms like eBay and Depop.

This isn't the first time that an unexpected update on the platform has faced criticism: previously, the service retracted a modification to its shipping options following member complaints.